top of page
  • WHY IS COD NOT AVAILABLE TO ME?
    Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
  • WHAT IS THE GENERAL RETURN POLICY ON BODYPOWER?
    7 Day Return Policy We offer you complete peace of mind while ordering at BodyPower - you can return all items within 7 days of receipt of goods, Please ensure however that the product is unused and the tags, boxes and other packaging is intact. If you are not satisfied with what you have bought, we'll gladly take it back within 7 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
  • WHAT DO THE DIFFERENT ORDER STATUS MEAN?
    Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order. Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Order Cancelled: The order was cancelled.
  • WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?
    In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There is one modes of refund: Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, BodyPower will complete the cancellation and initiate the refund, depending on your preference.
  • HOW DO I PAY FOR A BODYPOWER PURCHASE?
    There are zero hidden charges when you make a purchase on BodyPower. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
  • I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE MY REFUND?
    Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.
  • I NEED TO RETURN AN ITEM, HOW DO I ARRANGE FOR A PICK-UP?
    You can either write us at admin@bodypower.com or WhatsApp us on +918976470500 from Monday to Saturday, 10 AM to 7 PM to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
  • WHAT ARE THE SHIPPING CHARGES ON BODYPOWER.COM
    There are zero hidden charges when you make a purchase on BodyPower. You would be charged extra for the expedited delivery (Shipped via Air) if you wish to get the product within 3-5 working days. No charges for standard delivery and amount which you see on the checkout page will be the final amount to pay. You will get the product within 5-7 working days. Note – Shipping Charges are purely based on the Service availability in certain Areas/pin code.
  • HOW DO YOU SHIP YOUR ORDERS?
    We deliver most of our orders through our Shiprocket delivery service - For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
  • WHAT IS 'MY ACCOUNT'? HOW DO I UPDATE MY INFORMATION?
    It is easy to update your BodyPower account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on BodyPower. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders and your wishlist.
  • DO YOU SHIP TO INTERNATIONAL LOCATIONS?
    We currently ship only within India and do not ship to any international location.
  • WHAT IS CASH ON DELIVERY?
    If you are not comfortable making an online payment on india.bodypower.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 50 COD charges are applicable if your order total is less than Rs 500
  • HOW MUCH TIME DOES IT TAKE FOR AN ORDER TO BE DELIVERED?
    We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.
  • HOW DO I PLACE A CASH ON DELIVERY (COD) ORDER?
    All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order. Please verify your order by WhatsApp us on +918976470500 from the number you have given as Cash On Delivery number in the payment options. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions: The maximum order value for COD is Rd 10,000. Rs 50 COD charges for orders under Rs 500.
  • WHAT SHOULD I DO IF MY PAYMENT FAILS?
    In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on admin@bodypower.com or please give us a call with your order number for any clarification.
  • I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?
    Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: Net Banking 2-4 business days Debit Card 5-7 business days Credit Card 7-21 business days
  • HOW CAN I TRACK MY ORDER?
    As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website india.bodypower.com. Online tracking usually goes live within 24-48 business hours post shipping.
  • HOW DO I CANCEL MY ORDER?
    Under your profile, go to ‘My Orders’ and click on Cancel.
  • CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?
    Get in touch with our Customer Helpline at +918976470500 to help here
  • CAN I ORDER A PRODUCT THAT IS 'SOLD OUT'?
    Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.
  • ARE THERE ANY HIDDEN CHARGES WHEN I MAKE A PURCHASE ON BODYPOWER?
    There are zero hidden charges when you make a purchase on BodyPower. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 50 COD charges are applicable if your COD purchase is less than Rs 500.
  • WHAT IS BODYPOWER CANCELLATION POLICY?
    If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline at +918976470500 for further support.
  • HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
    Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time. You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
  • WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN MY ORDER?
    If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at admin@bodypower.com or WhatsApp on +918976470500 within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
  • HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
    You can review the status of your orders and other related information in the 'My Account' section/p> In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
  • HOW DO I PAY USING A CREDIT/DEBIT CARD?
    Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Health Related Information

Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with BodyPower) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.

bottom of page